Privacy Policy

When you register to use our Platform, we collect personal information (also referred to as personally identifiable information or “PII”) which may include your name, address, online contact information such as your email address or username, phone number, your customer information and other personal information. The information so collected will be stored on our servers. You are able to change your personal information via email by contacting us at privacy@trainn.co or through your profile or account settings on our Platform.

• Geolocation and Equipment Information. We may collect information that does not personally identify you such as (i) your geolocation, and (ii) information about your internet connection, the equipment you use to access our Platform, and usage details.
• Financial Information. We currently do not collect or store any credit cards or bank information, as we are using a third-party payment processor. However, we will update this Privacy Policy when we start using and storing such information. We will also inform you via reasonable means if we start collecting such information from you.
• Customer Information. We may collect and store your customer's information depending on how you use our Platform.

We collect personal information from you in the following ways:

• At registration on our Platform; and
• From records or copies of correspondences (including email addresses) if you contact us.

We collect Customer Information in the following ways:

• From you when using our Platform; and
• From your customer directly when they interact with some of our Platform services.

We collect information from you automatically when you navigate through our Platform in the following ways:

• Usage details;
• IP addresses;
• Information obtained through browser cookies;
• Web beacons on our Website;
• Web beacons on emails sent by us; and
• Other tracking technologies.

We use the information that you provide to:

• Personalize your experience in using our Platform;
• Provide you with information, products, or services requested from us;
• Present our Platform and their contents to you;
• Provide you with notices about account and/or subscription, including expiration and renewal notices;
• Carry out obligations and enforce rights arising from contracts entered into between you and us, including billing and collection;
• Notify you about changes to our Platform and any products or services;
• Improve the Platform;
• Improve our customer service;
• Process transactions;
• Contact you for other purposes with your consent; and
• Send you periodic emails, in accordance with the CAN-SPAM Act of 2003 as detailed in Section 14, via the email address provided by you to (i) send information, respond to inquiries, and/or other requests or questions; (ii) process orders and send information and updates pertaining to such orders; (iii) send additional information related to your product and/or service; and (iv) market to our mailing list or continue to send email to you after the original transaction has occurred.

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this Privacy Policy, we refer to all of these technologies as "Cookies.”

We use Cookies on our Platform to (a) authenticate and authorize You to access our Platform, (b) understand and save your preferences for future visits, (c) keep track of advertisements, (d) compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future, and (e) allow trusted third-party services that track this information on our behalf. You can set your browser to refuse all or some browser Cookies, but it may affect your user experience. We honor Do Not Track signals and, if one is in place, we will not track, plant cookies, or use advertising.

We allow third party behavioral tracking and links to third-party web pages. Occasionally, at our discretion, we may include or offer third-party products or services on our Platform. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Platform and welcome any feedback at about these sites. Please contact us at privacy@trainn.co.

Our Platform is reasonably scanned to meet or exceed PCI Compliance. In addition, our Platform uses an SSL certificate as an added security measure. We require username and passwords for our employees who can access your personal information that we store and/or process on our Platform and servers. In addition, we actively prevent third parties from getting access to your personal information that we store and/or process on our Platform and servers. We accept payment by credit card through a third party credit card processor on our behalf. We will implement reasonable security measures every time you (a) create or upload a video, or (b) enter, submit, or access your information, (c) register, or (d) access our Platform.

• Security Measures. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Platform.
• Fair Information Practice Principles. In the event of a personal data breach, we will notify you within fifteen (15) days via (i) email and/or (ii) notification on our platform. We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

There are times when we may share Personal Information that you have shared with us may be shared by Guider Labs with others to enable us to provide you over Services, including contractors, service providers, and third parties (“Partners”). This section discusses only how Guider Labs may share such information with Partners. We will ensure that our Partners protect your Personal Information. The following describe how and with whom we may share your Personal Information:

Disclosure of Personal Information.

• We may disclose aggregated, de-personalized information about you that does not identify any individual to other parties without restriction, such as for marketing, advertising, or other uses.
• We may disclose personal information to our subsidiaries and affiliates.
• We may disclose personal information to contractors, services providers, and other third parties.
• We require all contractors, service providers, and other third parties to whom we disclose your personal information to be under contractual obligations to keep personal information confidential and to use it only for the purposes for which we disclose them.
• We may disclose personal information in the event of a merger, sale of business, etc.
• We may disclose to third parties to market their products and services to you if you have either consented or not opted out of these disclosures.
• We may disclose personal information to third parties to market their products and services if you have either consented or not opted out of these disclosures.
• We require all other Partners, to whom we disclose your personal information, to enter into contracts with us to keep personal information confidential and use it only for the purposes for which we disclose it to such Partners.
• We disclose personal information to fulfill the purpose for which you have provided it, for instance, if you gave us an email address to use the “invite your colleague” feature of the Platform.
• We may disclose personal information for any other purpose for which you have provided it.
• We may only disclose personal information as described in this Privacy Policy or your consent.

Other Disclosure of Personal Information.

• We will disclose personal information (i) to comply with any court order, law, or legal process, including to respond to any government or regulatory request, (ii) to enforce or apply our Terms of Use or Terms of Service and other agreements, including for billing and collection purposes, (iii) if we believe it is necessary or appropriate to protect the rights, property, or safety of Guider Labs, our customers or others, and/or (iv) if it is necessary or appropriate to protect the rights, property, or safety of Guider Labs, our customers, or others, and this includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Third Party Disclosure.

• We do not sell, trade, rent, or otherwise transfer personal information to others, unless we provide you with advance notice. This does not include our hosting partners and other parties who assist us in operating our Platform, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
• We do not provide non-personally identifiable visitor information for marketing purposes.

Choices Users Have About How Guider Labs Uses and Discloses Information.

• Tracking Technologies and Advertising. You can set their browser to refuse some or all the browser cookies, but if you disable or refuse cookies, some parts of our Platform may not be accessible or function properly.
• Disclosure of Users’ Information for Third-Party Advertising. Users can opt-out by emailing us their opt-out request at privacy@trainn.co. Users receiving promotional email can opt-out by sending a return email requesting to be omitted from future promotional email distributions. This opt-out will not apply to information provided by Guider Labs for product purchases, warranty registration, or other transactions.
• Disclosure of User’s Information for Targeted Advertising. Users can opt-out by emailing us their opt-out request at.

Our website uses Plausible Analytics to help us understand visitor trends and the effectiveness of our marketing outreach. We chose Plausible Analytics because it is a privacy-focused company and platform that eschews personally identifiable information in favor of anonymous aggregate data. See the Plausible Analytics Data Policy.

Guider Labs does not sell, trade, or otherwise transfer to outside third parties your "Personal Information" as the term is defined under the California Civil Code Section § 1798.82(h). Additionally, California Civil Code Section § 1798.83 permits Users of our Platform that are California residents to request certain information regarding our disclosure of their Personal Information to third parties for their direct marketing purposes. To make a request for such disclosure, or identification and/or deletion of Personal Information in all our systems that we store on you, please send an email to privacy@trainn.co or write us at Guider Labs, privacy@trainn.co.

Note that (i) if we delete your Personal Information as requested, we will no longer be able to provide our services to you and (ii) we may need to keep such Personal Information for a while during the shutting down and billing process. If you would like to discuss our Personal Information storage and processing process with us, please send us an email at privacy@trainn.co or write us at Guider Labs, 300 Delaware Ave, Ste 210 #225, Wilmington, Delaware 19801.

The Children’s Online Privacy Protection Act (“COPPA”) is a federal legislation that applies to entities that collect and store “Personal Information,” as the term is defined under COPPA, from children under the age of 13. We are committed to ensure compliance with COPPA. Our Platform are not meant for use by children under the age of 13. Our Platform do not target children under the age of 13, but we do not age-screen or otherwise prevent the collection, use, and personal disclosure of persons identified as under 13. If you would like to know more about our practices and specifically our practices in relation to COPPA compliance, please email us at privacy@trainn.co.

IF YOU ARE UNDER 13, PLEASE DO NOT ACCESS OR USE OUR Platform.

We are headquartered in the USA. Most of the operations are located in India. Your Personal Information, which you give to us during registration or use of our Platform, may be accessed by or transferred to us in the United States. If you are visiting our Platform or registering for our Services from outside the United States, be aware that your Personal Information may be transferred to, stored, and processed in the United States. Our servers or our third-party hosting services partners are located in the United States. By using our Platform, you consent to any transfer of your Personal Information out of Europe, UK, or Switzerland for processing in the US or other countries.

• We will comply with the EU Standard Contractual Clauses with respect to the transfer of Personal Data from the EU to the US for processing. If there is any conflict between the terms and conditions in this Privacy Policy and your rights under the EU Standard Contractual Clauses, the terms and conditions in the EU Standard Contractual Clauses will govern. For the purposes of this Privacy Policy, “EU Standard Contractual Clauses” mean the standard contractual clauses for the transfer of personal data to processors established in the US. (Commission Decision 2010/87/EC).
• Obligations of the data importer (processors)

  The data importer agrees and warrants:

  • to process the personal data only on behalf of the data exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the data exporter of its inability to comply, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;
  • that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the data exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the data exporter as soon as it is aware, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;
  • that it has implemented the technical and organizational security measures before processing the personal data transferred;
  • that it will promptly notify the data exporter about:
    • any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation,
    • any accidental or unauthorized access, and
    • any request received directly from the data subjects without responding to that request, unless it has been otherwise authorized to do so;
  • to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred;
  • at the request of the data exporter to submit its data processing facilities for audit of the processing activities covered by the Clauses which shall be carried out by the data exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority;
  • to make available to the data subject upon request a copy of the Clauses, or any existing contract for sub-processing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter; (h) that, in the event of sub-processing, it has previously informed the data exporter and obtained its prior written consent;
  • that, in the event of sub-processing, it has previously informed the data exporter and obtained its prior written consent;
• Obligations of the data exporter

  The data exporter agrees and warrants:

  • that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities of the Member State where the data exporter is established) and does not violate the relevant provisions of that State;
  • that it has instructed and throughout the duration of the personal data processing services will instruct the data importer to process the personal data transferred only on the data exporter's behalf and in accordance with the applicable data protection law and the Clauses;
  • that the data importer will provide sufficient guarantees in respect of the technical and organizational security measures;
  • that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;
  • that it will ensure compliance with the security measures;
  • that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of Directive 95/46/EC;
  • to make available to the data subjects upon request a copy of the Clauses, with a summary description of the security measures, as well as a copy of any contract for sub-processing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information; and
  • that, in the event of sub-processing, the processing activity is carried out in at least the same level of protection for the personal data and the rights of the data subject as the data importer under the Clauses.
• Liability
  • The parties agree that any data subject, who has suffered damage as a result of any breach of the obligations referred above by any party or sub-processor is entitled to receive compensation from the data exporter for the damage suffered.
  • If a data subject is not able to bring a claim for compensation in accordance with paragraph a against the data exporter, arising out of a breach by the data importer or his sub-processor of any of their obligations referred to above, because the data exporter has factually disappeared or ceased to exist in law or has become insolvent, the data importer agrees that the data subject may issue a claim against the data importer as if it were the data exporter, unless any successor entity has assumed the entire legal obligations of the data exporter by contract of by operation of law, in which case the data subject can enforce its rights against such entity.
• If you are a resident of or a visitor to Europe, you have certain rights with respect to the processing of your Personal Data, (referred here as Personal Information), as defined in the GDPR.
• Please note that in some circumstances, we may not be able to fully comply with your request, or we may ask you to provide us with additional information in connection with your request, which may be Personal Information, for example, if we need to verify your identity or the nature of your request.
• In such situations, however, we will still respond to let you know of our decision. As used herein, “Personal Information” means any information that identifies you as an individual, such as name, address, email address, IP address, phone number, business address, business title, business email address, company, etc.
• To make any of the following requests, please contact us (i) via email at privcy@trainn.co, or (ii) by writing to us at Guider Labs, 300 Delaware Ave, Ste 210 #225, Wilmington, Delaware 19801.
  • Access: You can request more information about the Personal Information we hold about you. You can also request a copy of the Personal Information.
  • Rectification: If you believe that any Personal Information we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. Please contact us as soon as possible upon noticing any such inaccuracy or incompleteness.
  • Objection: You can contact us to let us know that you object to the collection or use of your Personal Information for certain purposes.
  • Erasure: You can request that we erase some or all of your Personal Information from our systems.
  • Restriction of Processing: You can ask us to restrict further processing of your Personal Information.
  • Portability: You have the right to ask for a copy of your Personal Information in a machine-readable format. You can also request that we transmit the data to another entity where technically feasible.
  • Withdrawal of Consent: If we are processing your Personal Information based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, it may limit your ability to use some/ all of our Services or Platform and you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Information, if such use or disclosure is necessary to enable you to utilize some or all of our Services and Platform.
  • Right to File Complaint: You have the right to lodge a complaint about our practices with respect to your Personal Information with the supervisory authority of your country or EU Member State. Please go to https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm to locate your Data Protection Authority.
  • Response: We will respond to your inquiry within thirty (30) days of the receipt.

The CAN-SPAM Act establishes requirements for commercial messages, gives recipients the right to have businesses stop emailing them, and spells out penalties for violations. Per the CAN-SPAM Act, we will:

• not use false or misleading subjects or email addresses;
• identify the email message as an advertisement in some reasonable way;
• include the physical address of Guider Labs, which is 300 Delaware Ave, Ste 210 #225, Wilmington, Delaware 19801;
• monitor third-party email marketing services for compliance, if one is used;
• honor opt-out/unsubscribe requests quickly; and
• give an “opt-out” or “unsubscribe” option.

If you wish to opt out of email marketing, follow the instructions at the bottom of each email or contact us at privacy@trainn.co and we will promptly remove you from all future marketing correspondences.

Guider Labs reserves the right, at its sole discretion, to change or modify this Privacy Policy at any time. In the event we modify this Privacy Policy, such modifications shall be binding on you only upon your acceptance of the modified Privacy Policy. We will inform you about the modifications on our Privacy Policy page via email, on our Platform by posting a modified version of the Privacy Policy page, or by a comparable means within a reasonable time period. Your continued use of our Platform shall constitute your consent to such changes.

Guider Labs uses the following third-party service providers for the provision of services as detailed under the Terms of Use or Terms of Service, as applicable

Additionally, if you have any questions or concerns about our third-party service providers, please email us at privacy@trainn.co.

If you believe that any content on our Platform violates your copyright, and you wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to the Digital Millennium Copyright Act of 1998(“DMCA Takedown Notice”)) must be provided to our designated Copyright Agent.

• Your physical or electronic signature;
• Identification of the copyrighted work(s) that you claim to have been infringed;
• Identification of the material on our Platform that you claim is infringing and that you request us to remove;
• Sufficient information to permit us to locate such material;
• Your address, telephone number, and email address;
• A statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Guider Labs’s Copyright Agent to receive DMCA Takedown Notices is Vivekanandhan Natarajan, at privacy@trainn.co and at Guider Labs, Attn: DMCA Notice, 300 Delaware Ave, Ste 210 #225, Wilmington, Delaware 19801 . You acknowledge that for us to be authorized to take down any content, your DMCA Takedown Notice must comply with all the requirements of this Section. Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by Guider Labs in connection with the written notification and allegation of copyright infringement.

This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser.

If you'd like to opt-out, you can do so at https://mouseflow.com/opt-out.

If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at privacy@mouseflow.com.

For more information, see Mouseflow's Privacy Policy at https://mouseflow.com/privacy/.

This website uses Clarity: Clarity is a user behavior analytics tool that helps you understand how users interact with your website. Supported features include:

• Session Recordings
• Heatmaps (or heat maps)
• ML Insights

Clarity utilizes the system built by the Digital Advertising Alliance to enable opt-out experiences for customers. You can opt out of Clarity telemetry by selecting Microsoft here.

If you install the Protect My Choices app for your browser, you can ensure your opt-out preference is saved.

For more information, see Clarity's Terms at https://clarity.microsoft.com/terms.

You can use our integration with YouTube API Services to connect your YouTube channel with Guider Labs. This will allow Guider Labs to post Videos to the connected YouTube channel.

You can revoke Trainn's access to your channel in two ways, you may either exercise this right from your Trainn account or you may exercise this right at the Google security settings page, https://security.google.com/settings/security/permissions.

Post revocation, Guider Labs will delete all your stored data related to YouTube and will not be able post Videos to YouTube.

We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact for the following regions:

• European Union (EU)
• United Kingdom (UK)

Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative, Prighter or make use of your data subject rights, please visit the following website: https://prighter.com/q/11233392051

PLEASE NOTE: IF YOU USE OUR Platform, YOU HAVE AGREED TO AND ACCEPTED THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND THE TERMS AND CONDITIONS SET FORTH IN OUR TERMS OF USE or TERMS OF SERVICE, AS APPLICABLE. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY OR OUR TERMS OF SERVICE, PLEASE DO NOT USE OUR Platform.