Meet Trainn, the #1 ProProfs Alternative for Customer Education

Modern customer education requires more than just documentation - it's about building customer competency through comprehensive learning experiences. Here's what makes Trainn different:

Trainn is an all-in-One Learning Hub:

• Create engaging content with Trainn’s AI-powered content authoring tool

• Reduce support tickets, and drive product adoption, with Trainn’s knowledge base

• Personalize training with Trainn’s LMS

Growth Resources:

• Stay ahead with insights from our industry-leading podcast

• Access practical strategies through our educational blogs

The Bottom Line: ProProfs offers basic documentation tools, but Trainn provides everything you need to drive product mastery, reduce support burden, and accelerate customer success.

Yes, start with Trainn's 14-day fully-featured trial. For a personalized walkthrough of how Trainn compares to ProProfs, schedule a demo with our experts.

Short Answer: While ProProfs offers basic documentation tools for multiple industries, Trainn is a dedicated customer education platform built specifically for SaaS teams.

Long Answer: The platforms differ fundamentally in their approach and capabilities:

ProProfs

• Generic knowledge base tool serving various sectors

• Restricted to text-based help articles

• Used mainly for basic documentation and FAQs

• Focus: Creating support documentations

Trainn

• Designed specifically for SaaS customer education

• Offers diverse content formats:

  1. Engaging product videos

  2. Interactive walkthroughs

  3. Comprehensive documentation

• Focus: Building customer competency through education

• Results:

  1. Lower support volume

  2. Higher feature adoption

  3. Increased user proficiency

  4. Personalized learning paths

Think of it this way: ProProfs helps you write about your product features, while Trainn helps you build customer success through their preferred way of learning.

Trainn

Public knowledge base: $249/month

Private knowledge base: $349/month ( Includes 3 content admins and unlimited customer onboarding)

ProProfs: $79/admin/month (3 admins = $237/month)

Our Verdict :For public knowledge base: Trainn is clearly the better investment with its advanced authoring capabilities.

For private knowledge base:

Startups on a budget can consider ProProfs' free tier (25-page limit) for basic needs

Growth-focused organizations: Trainn offers better long-term value because:

1. Hidden Tool Costs with ProProfs: You'll need to spend an extra $100-300/month on third-party tools to match Trainn's built-in video and interactive guide capabilities.

2. Scalable Learning Features: ProProfs users miss out on:

   • Smart Personalization: Trainn's persona-based personalization delivers faster, more efficient customized learning experiences.

   • LMS Integration: Easily convert knowledge base content into structured courses - not possible with ProProfs.

Bottom Line: While ProProfs may look cost-effective initially for private knowledge base needs, Trainn's all-in-one solution offers better value for growing companies investing in customer education.