The Document 360 Alternative That Elevates Your Knowledge Base Beyond Just Static Help Articles
Shift from “just resolving support tickets” to empowering customer success. Trainn’s knowledge base enables ticket deflection and builds customer autonomy.
Free for 14 days. No credit card required.
Since our customer base was growing, our 1:1 training for every new customer was not enough. Today, the BuildOps Learning Center is an entirely self-service resource that our customers spend hours learning from.
Sabina Rana I Dangal
Head of Support
Rated 4.7
/5 on G2 Crowd
Why Customer Educators Prefer Trainn over Document 360?
Focuses on Customer Success
Turn your knowledge base into a learning center with multi-format content - videos, instructional guides, interactive guides & help articles.
Built to Educate for Competency
Trainn’s knowledge base helps personalize knowledge base content based on customer persona, to ditch the “one-size-fits-all” self-serve experience.
Get More for What You Pay
Access a consolidated tech stack with unmatched authoring and scalable self-serve features with Trainn’s knowledge base (public + private).
Core Capability |  | |
|---|---|---|
| Primary Purpose | Customer Education Platform | Documentation Platform |
| Pricing | $249/ month onwards | $250/month onwards* |
| Subscription Flexibility |
|
|
| AI-Powered Content Creation |
|
|
| Content Management |
|
|
| Analytics |
|
|
| Private Knowledge Base |
|
|
| Platform Scalability |
|
|
| In-App Widget |
|
|
| Branded Knowledge Base |
|
|
*Note: Doc 360 offers a free plan, but for this comparison, we have chosen the 2nd tier, for the comparison to be reasonable for growing SaaS teams.
Experience a Knowledge Base That Lives Up to
its Name
Free for 14 days. No credit card required.
Curious to learn more?
Discover Trainn’s key features Doc 360 dosen’t want you to know about
| | |
|---|---|---|
AI-Powered Content Authoring | ||
Guide Creation | ||
Knowledge Base Management | ||
Why should I choose Trainn over Document 360?
Are you aiming to simply answer support tickets, or to build a confident customer base capable of resolving their own queries? If your answer is the former, Doc 360 is a great choice. But if you want both, Trainn is the best option.
With Doc 360, you can create help articles to address questions about your product’s functionality. However, that alone doesn’t nurture a confident customer base.
To truly empower customers, you need more than just help articles. Trainn enables you to create product videos (showcasing real-time functionality), interactive walkthroughs (guiding users through features), instructional guides (offering step-by-step use cases), and help articles (providing technical documentation). All of this can be hosted in Trainn's no-code knowledge base.
With Trainn, your knowledge base can serve not only as a support portal but also as an onboarding hub, a lead generation portal, a video learning center, and more.
Is Trainn complex to set up compared to Document 360?
Does Trainn offer a free trial?
Are you aiming to simply answer support tickets, or to build a confident customer base capable of resolving their own queries? If your answer is the former, Doc 360 is a great choice. But if you want both, Trainn is the best option.
With Doc 360, you can create help articles to address questions about your product’s functionality. However, that alone doesn’t nurture a confident customer base.
To truly empower customers, you need more than just help articles. Trainn enables you to create product videos (showcasing real-time functionality), interactive walkthroughs (guiding users through features), instructional guides (offering step-by-step use cases), and help articles (providing technical documentation). All of this can be hosted in Trainn's no-code knowledge base.
With Trainn, your knowledge base can serve not only as a support portal but also as an onboarding hub, a lead generation portal, a video learning center, and more.
Do customer training under one roof — create videos & guides, set up a Knowledge Base, launch an Academy.
Locations
US
Wilmington, Delaware 19801
Security and Compliance
